Question 1

How long until my order arrives?

Accepted Answer

All products are made to order just for you. Your item is produced and shipped from a partner facility that can fulfill it efficiently for your region. Production takes 2–7 business days, then shipping typically takes 3–7 business days domestically or 7–14 business days internationally. Total time: usually 5–14 business days for domestic, 9–21 business days for international.

Question 2

Where do you ship from?

Accepted Answer

We work with production partners in multiple regions worldwide. Your order is routed to a facility that can make and ship it with shorter transit where possible, which helps reduce shipping time and environmental impact—for example, orders bound for Australia are often fulfilled closer to Australia, and US-bound orders closer to the US.

Question 3

Do you offer free shipping?

Accepted Answer

Yes! We offer free shipping on orders of $85 or more to most locations. The exact threshold and availability may vary by country. Shipping costs are calculated at checkout based on your location and order weight.

Question 4

How can I track my order?

Accepted Answer

You'll receive email updates throughout the process: order confirmation, production started, and shipping confirmation with tracking number. You can track your package using the tracking link in your shipping confirmation email.

Question 5

Can I change my shipping address after ordering?

Accepted Answer

If your order hasn't gone into production yet, contact us immediately at info@gayerthings.store and we'll update it. Once production has started, we cannot modify the address.

Question 6

What is your return policy?

Accepted Answer

Because all items are produced for you when you order, we cannot accept returns for change of mind. However, we stand behind the quality of our products. If your item arrives damaged, defective, or not as described, contact us at info@gayerthings.store within 14 days with your order number and photos for a replacement or refund.

Question 7

How do I return a defective item?

Accepted Answer

Email us at info@gayerthings.store within 14 days of delivery with your order number and photos of the issue. Our team will review your request and, if approved, provide you with return instructions and the return address. You'll be responsible for return shipping costs.

Question 8

When will I receive my refund or replacement?

Accepted Answer

Once we receive and inspect your return, we'll send a replacement item or process your refund within 5-7 business days. The refund will be issued to your original payment method.

Question 9

Can I exchange for a different size?

Accepted Answer

Because products are produced when you order, we don't offer size exchanges. Please review our size charts carefully before ordering. If you receive a defective item, we'll make it right with a replacement or refund.

Question 10

How do your sizes run?

Accepted Answer

Our products run true to size. We use standard US sizing. If you're between sizes or prefer a looser fit, we recommend sizing up.

Question 11

Are your products ethically made?

Accepted Answer

Absolutely! We use made-to-order production with partners who prioritize responsible sourcing and fair labor practices, which helps reduce overproduction and waste. Plus, 100% of profits support LGBTQ+ artists and organizations.

Question 12

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All payments are processed securely through Stripe.

Question 13

Is my payment information secure?

Accepted Answer

Yes! We use Stripe for payment processing, which is PCI DSS compliant and uses industry-leading security. We never store your full credit card information on our servers.

Question 14

Do you offer discounts?

Accepted Answer

We regularly run promotions! Sign up for our newsletter to get 10% off your first order and be the first to know about sales, new drops, and exclusive offers.

Question 15

Do I need an account to place an order?

Accepted Answer

No, you can checkout as a guest. However, creating an account lets you track orders, save shipping addresses, view order history, and checkout faster.

Question 16

How do I reset my password?

Accepted Answer

Click "Sign In" at the top of the page, then click "Forgot Password". Enter your email and we'll send you a link to reset your password.

Question 17

How can I contact customer support?

Accepted Answer

Email us at info@gayerthings.store or use our contact form. We typically respond within 24 hours during business days.

FREQUENTLY ASKED

Orders & Shipping

Returns & Exchanges

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